Why Not The 800 Number

Corporate quotas dominate every call

Agents are required to meet strict KPIs:
call time, conversion rate, bundle attempts, and transfer count.
Every call is watched, graded, and audited.

Script-driven conversations

Reps must follow scripts word-for-word, even when the script does not match what you actually need.
It is structured for sales flow, not clarity.

Bundling pressure is mandatory

Cross-selling is not optional.
Agents are instructed to quote auto with home, and home with auto, no matter what you call for.
This leads to unnecessary or improperly built quotes.

Corporate contests and incentives

Just like agencies — but often more frequent and more aggressive.
Rewards may include:

• bonuses

• shift preferences

• gift cards

• dashboard rankings

• attendance incentives

These push reps to sell products that may not benefit you but help them hit internal scores.

Inconsistent service

You rarely reach the same person twice.
Every time you call, you start over with someone who has no personal connection or long-term view of your protection.

You are just one call in a queue

The priority is clearing the call, keeping handle time low, and hitting sales metrics — not giving you the most protective long-term solution.